Professional Service Management

Better Service Means Happy Customers

The customer is king.  And in any professional service organization, being able to properly service each client is critical.  Having the precise information to promptly respond to client and prospect requests is often paramount to success. Why, then, do most organizations lack the ability to share all vital information across departments and teams...or find the correct and most current information at the exact moment when it is needed?

Q.Know empowers your Professional Services organizations with the information to more effectively manage projects across workgroups to provide the most comprehensive service possible. With Q.Know, your external-facing teams work together in client and prospect-specific projects, where vital information is quickly and easily accessible and shared in real-time.

Additionally, thanks to Q.Know's patent-pending Associative Filing^TM model, the business context of all information is automatically retained, transforming seemingly disparate pieces of deal information into a web of client and prospect-specific knowledge. 

Q.Know Customer Service Management Solution Benefits:

• Improved customer service - By ensuring complete information, e-mails, contracts, work history, documentation, etc, is always available to anyone one needs it to provide the best customer communicationa and service when there are many people working with the client at once.
• Increased customer knowledge - With all information about a specific client or prospect strored in Q.Know, everyone has instant access to all relevant information. 
• Increase revenue opportunity - Information is power.  Thanks to Q.Know, more information is available to your service reps, enabling them to work more efficiently, and deliver add-on sales to generating more revenue.
• Reduced risk - With Q.Know all project information - including email, contracts, pricing sheets, appointments, contacts and more - is stored in one place, ensuring complete executive visibility and compliance with regulations such as Sarbanes Oxley.

Want happier customers?  Contact Q.Know.

Schedule a live demonstration of the revolutionary information management solution that solves the biggest frustration that information users face today. 

Your customers will thank you.