65% OF BUSINESS USERS REVEAL
THEY CANNOT CONSISTENTLY LOCATE BUSINESS CRITICAL INFORMATION & E-MAIL ACROSS THEIR ORGANIZATION
– Underscoring the Need to Understand and Implement E-Mail Management –
RESTON, Va. – July 18, 2005 – Q.Know Technologies Inc., a global provider of information management software, released today the findings of its survey of 240 business users. The final results uncovered practices, preferences and productivity concerns when managing, archiving and locating e-mail within current company policies.
Increasingly referred to as "e-mail management," corporate practices and views vary dramatically when analyzing the problem of e-mail overload, storage and compliance. The Q.Know Technologies, Inc. survey entitled, "E-Mail Management: The First Step in Addressing Information Overload," was designed to better understand user frustration with e-mail overload and corporate approaches to addressing the problem.
When asked "what percentage of email messages are considered business critical?," 50 percent conveyed that between 40 and 80 percent of all e-mail received daily are vital to business operations. The heavy reliance and dependence that business users place on e-mail is outlined in chart #1 (see PDF here), which identifies the depth of functionality users expect from their e-mail system.
The pressing corporate need for e-mail management is clearly demonstrated by the responses garnered when asked, "Does the growing volume of e-mailed information present a major problem for you or your organization?" The vast majority (47 percent) answered, "Absolutely yes; there is information residing on our systems that we may not even know exists." Only 2 percent responded confidently, "Absolutely not; we manage all information including e-mail across the company." In fact, 65 percent of those surveyed revealed that they are not certain that necessary information can be consistently located. Specific concerns related to the inability to access all information across the organization are detailed in chart # 2 (see PDF here).
To better understand how companies are approaching the problem, Q.Know inquired, "Does your enterprise have an overall e-mail management intiative in place to address the growing volume of e-mail sent and received each day?" A resounding 57 percent revealed they had no system in place; another 23 percent was "not sure."
If 40-80 percent of all e-mail received is considered business critical – yet 65 percent of respondents do not feel they can locate this critical communication or documentation – it is not surprising that senior management, as well as regulators, are pushing e-mail management to the top of the IT agenda.
For complete survey findings and a white paper on the topic, please click here.
Q.Know Technologies, Inc. develops software that solves the most challenging problem in business computing – the ability to automatically and accurately file, retrieve, manage and share unstructured electronic information. The result is instant access to enterprise-wide information, realtime deal visibility, ensured regulatory compliance and improved customer satisfaction. Q.Know works seamlessly across existing applications, such as Microsoft Outlook® and Office®, and is quickly implemented and easily learned. For more information, please visit www.qknow.com
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